Thank you for choosing our products. At kingbullbike.com, we take pride in delivering top-quality products and exceptional services to our valued customers. As part of our commitment to ensuring your satisfaction, we are pleased to offer you this Limited Warranty ("Warranty") for all products purchased in the U.S. on or after August 7, 2023 (the "Products").

This Warranty is provided at no extra charge and is issued by Kingbull electric bikes. It is designed to give you additional assurance and peace of mind when purchasing our Products. Please be aware that this Warranty is separate from and does not affect your legal rights as a purchaser of the Product, which may vary from state to state in the United States. Rest assured, this Warranty is an added benefit and is in addition to any statutory rights you may have.

We strongly encourage you to carefully read the manual(s) provided with each Product before embarking on your first ride. These manuals contain crucial safety information and essential details about assembly, proper use, and maintenance of your King Bull bicycle. For added convenience and to enhance your overall experience, we recommend registering your King Bull bicycle upon purchase at www.kingbullbike.com. Although registration is not mandatory to benefit from this Warranty, it enables us to provide you with superior service and support in the future.

As explained in the following sections, King Bull warrants its Products against defects in materials and workmanship when used in accordance with our published guidelines for a limited time from the date of original retail purchase. The guidelines encompass essential information found in technical specifications, user manuals, and service communications. "Original retail purchase" refers to the first-time purchase of the Product from an Authorized King Bull Retailer or directly from King Bull. Moreover, this Warranty may offer partial coverage that can be transferred to subsequent owners, subject to the terms and conditions outlined below.

PRODUCTS COVERED

I. Original Retail Purchaser Warranty:

1. King Bull-branded frames and lectronic components: King Bull provides the original retail purchaser with a free warranty or replacement of the frame and electronic controls for a period of two (2) years from the date of original retail purchase. The electrical components of a King Bull electric bicycle include the battery, motor, sensors and controls. For certain models, the warranty period for these components is one (1) year from the original retail purchase date.
2. Warranty for Original Defects: Kingbull offers a free warranty on malfunctions or damage to components or equipment affecting use discovered within 15 days of receipt, and is evaluated by Kingbull as requiring a maintenance warranty visit to a repair store, and Kingbull provides reimbursement support for up to a maximum of $75.00, based on actual billing.This warranty excludes paint and graphics.
3. Other Warranties: King Bull offers a free warranty or replacement for faulty or use-affecting components or equipment damage discovered within 15 days of receipt. This warranty excludes paint and graphics.

II. Subsequent Owner Warranty:

If you are a subsequent owner, meaning you are the second or later owner, and not the original retail purchaser, the following warranties apply:

1. KingBull-branded frames and lectronic components: King Bull offers a free warranty or replacement on frames and electronic controls for two (2) years from the date of original retail purchase for new owners who provide the name of the original purchaser and the original order number. King Bull offers warranty service and free technical support for new owners who cannot provide the name and original order number of the original purchaser.The electrical components of a King Bull electric bicycle include the battery, motor, sensors and controller.
2. Other Warranties: King Bull provides warranty service and free technical support.

Please Note:

• If your electric bike requires maintenance or repairs, please contact the Kingbull after-sales team for professional support. Please note that unauthorized repairs may void the warranty, and Kingbull will no longer be able to provide warranty service.
• Our warranties do not cover damage resulting from accidents, improper use, modifications, or failure to follow maintenance guidelines provided in the user manual.
• Warranty claims should be initiated by contacting our customer service team and providing proof of purchase (order number or receipt).
• Battery evaluation and detection of battery problems are only supported by KingBull or KingBull Authorized Marketers.

At KingBull, we strive to provide you with the best products and customer service. Should you have any questions or concerns regarding our warranty policies, don't hesitate to reach out to our dedicated support team. Thank you for being a part of the King Bull family.

SUBSEQUENT OWNER CONDITIONS

Yes. The warranty period is always calculated from the date of original retail purchase and King Bull needs to be able to determine when and where the Product was purchased originally. Proof of purchase should be obtained from the original owner or the Authorized King Bull Retailer who sold the Product.

TERMS OF WARRANTY

1. Proof of Purchase: To avail yourself of this Warranty, you must present a dated proof of the original retail purchase to King Bull. This requirement applies to both the original retail purchaser and subsequent owners. We kindly request you to retain and provide this proof of purchase when seeking warranty service.

2. Warranty Limitation: King Bull reserves the right to limit warranty service to the country where the Product was originally purchased. Warranty claims will be processed according to the applicable warranty policies of the respective country.

3. Warranty Coverage: During the duration of the Warranty, King Bull will provide one of the following options:

• Repair: We will repair the Product to restore it to its original functionality.
• Replacement: At King Bull's discretion, we may offer a replacement with the same or a comparable Product. Due to inventory constraints, the exact replacement part or color may not always be available.

4. Return of Product for Replacement: If the Product is replaced, it is required to be returned to King Bull before the replacement is provided, unless otherwise agreed upon in writing by King Bull. Rest assured, you will not incur any charges for shipping the Product to King Bull or for receiving the replacement product during the warranty process.

UNCOVERED ITEMS

This Warranty is void under the following circumstances and does not apply to damage caused by any of the following occurrences:

• Improper Assembly or Installation: The Warranty does not cover damage or issues resulting from improper assembly or installation of the Product. We strongly recommend following the assembly instructions provided with the Product or seeking professional assistance to ensure proper setup.
• Crash, Neglect, Improper Repair, or Misuse: Damage caused by crashes, neglect, improper repair, or any form of abnormal, excessive, or improper use is not covered by the Warranty.
• Corrosion: The Warranty does not cover damage caused by corrosion. Regular maintenance and care of the Product can help prevent corrosion and ensure its longevity.
• Improper Alteration or Installation of Components: Any damage resulting from the improper alteration or installation of components, parts, or accessories not originally intended for or compatible with the Product is not covered by the Warranty.
• Failure to Perform Maintenance as Per Instructions: To keep the Product in optimal condition, regular maintenance and service must be performed at appropriate intervals following the written instructions provided with the Product. Failure to do so may void the Warranty.

*If you are unsure if it covered, please contact customer experience.

WEAR AND TEAR

We want to ensure that you have a comprehensive understanding of our Warranty coverage. Wear and tear, as a natural consequence of regular use, is a common occurrence in bicycles. Please be aware that wear and tear items are not covered by this Warranty. Such items are subject to normal deterioration over time and may require periodic replacement and maintenance to maintain optimal performance.

Definition of Wear and Tear: Wear and tear refers to the natural and inevitable damage that occurs as a result of normal riding and regular exposure to the elements. Despite proper maintenance, certain components will gradually wear out and may need replacement over time.

Examples of Wear and Tear Items: Below is a non-exhaustive list of typical wear and tear items that are not covered by this Warranty:

• Bearings
• Brake Pads
• Chains
• Free Hub Bodies
• Handlebar Grips
• Rubber Moving Parts
• Shifter and Brake Cables and Casings
• Spokes
• Sprockets
• Stripped Threads/Bolts
• Charger
• Tools
• Tires
• Forks
• Transmission Gears

Paint and Graphics: Additionally, please note that scratches and other potential damage to the paint or graphics of your bicycle, resulting from normal use and exposure to the elements, are considered wear and tear and are not covered by this Warranty.

Minor Creaks and Noises: Over time, your bicycle may develop minor creaks or other noises during riding. Such occurrences are common and usually indicate a need for regular maintenance, which is considered part of wear and tear.

Maintain Optimal Performance: To ensure the longevity and optimal performance of your bicycle, we recommend regular inspection, maintenance, and replacement of wear and tear items as necessary.

WARRANTY PROCESS INITIATION

The first step is to contact customer experience or an Authorized King Bull Retailer, depending on where the original purchase occurred. Your retailer or representative will inspect the Product and contact you for next steps. Contact your original Authorized King Bull Retailer or if purchased online, email us at customers@kingbullbike.com.

SHIPPING DAMAGE COVERAGE

We understand the importance of ensuring that your product arrives safely and undamaged, but we cannot guarantee that all shipping will be free of damage, and we will replace any bike parts that are damaged in transit free of charge.

Shipping Damage Replacement Process: In the unfortunate event that your product suffers damage during shipping, we have a streamlined replacement process. To qualify for a free replacement, please follow these steps:

1. Notify King Bull of Damage: Notify King Bull of any damage to the Product incurred during shipping within fifteen (15) days of the date of your receipt of the Product. Prompt notification is crucial to expedite the resolution process.
2. Provide Pictures and/or Video: Promptly provide King Bull with dated pictures and/or a video showcasing the damaged Product. This documentation will aid us in assessing the extent of the damage.
3. Return Original Packaging and Paperwork: Please retain and return all original packaging and paperwork that came with the Product. This will help facilitate the replacement process.
4. Inspect Product Immediately: Inspect the Product immediately upon receipt to identify any damage incurred during shipping. Prompt inspection is vital to determine the shipping damage accurately.
5. Note Damage on Bill of Lading: If you notice any immediately recognizable damage to the Product upon delivery, please note these damages in clear detail on the shipper's Bill of Lading before signing off on the shipment.

Non-King Bull Shipping Methods: If you choose to use your own independent shipping method, such as a freight forwarder or similar service, please note that King Bull will not be responsible for the replacement of any Products damaged during such shipping methods.

DISCLAIMER OF IMPLIED WARRANTIES

This is a full and complete statement of king bull’s warranty for the product. No other representation of any kind by anyone shall create any warranty regarding the product. King bull’s liability under this warranty shall to the fullest extent permitted by law be no greater than the amount of the original purchase price and in no event shall king bull be liable for incidental or consequential damages or losses. This limitation does not exclude liability for death or personal injury caused by king bull’s negligence.

To the extent permissible under applicable law, king bull hereby disclaims all implied warranties, including without limitation the warranties of merchantability and fitness for a particular purpose for the duration of this express limited warranty.

Some states, provinces, or countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply. If it is determined by a court of competent jurisdiction that a certain provision of this Warranty does not apply, all other provisions shall remain in full force and effect.

For questions concerning warranty, contact your Authorized King Bull Retailer or King Bull. You can find up-to-date contact information for your market at www.kingbullbike.com.

LIMITED WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES

• All EUNORAU bikes are covered under our manufacturer's all-inclusive warranty for the original owner against all manufacturing defects.
• Due to different production batches or improvements of Eunorau ebikes, different parts & accessories applied will be changed without prior notice. and we guarantees that equal or higher quality of the changed ones will be used for instead. so that difference parts & accessories can not use as the reason for quality return and/or after-sales service application.

WARRANTY PERIOD AND TARGET AUDIENCE TERMS

• The warranty would be registered automatically when the initial purchaser ordered it in the online shop. So the warranty is under the INITIAL PURCHASER and the warranty date would be started since the initial owner has received it.
• As for the warranty transfer, the ebike transfer can only enjoy the warranty when the following two conditions are met at the same time:
  1. The under-warranty package hasn't expired since the initial owner has received it.

2. You have the initial owner's name & the initial order number.

• Warranty periods are subject to a 50% reduction for products utilized in rental applications.

COVERED PRODUCTS

• EUNORAU will replace any component that is deemed to be defective or damaged (including damage incurred during shipment) without user error. The warranty covers the listed products and follows the terms below:

FRAMES: 

• EUNORAU ebike frames are covered by a replacement warranty for 5 years base on frame production date.
• This warranty includes a replacement frame only. Labor charges to changeover parts to replacement frames are not included. Changeover labor must be performed by an authorized EUNORAU.
• EUNORAU reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of EUNORAU.
• Frame issues that are excluded from this warranty include but are not limited to:

1. Corrosion
2. Paint fade, scratches, impact marks
3. Impact damage
4. Non-reversible modification (drilling/welding)
5. Chain guard mount to the frame if applicable

BATTERIES

• EUNORAU batteries are covered by a 2-year prorated warranty.
• At 85% and above, the capacity of battery is considered as a good health after 2 years of natural use.
• During 2 years of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.
• No cash reimbursement will be made.
• No warranty for defects or damage caused by water ingress.
• The forward & return freight that item ships to official maintaince & repair department is on your own expense.
• Batteries can be assessed and found defective directly by EUNORAU only.
• After the first year of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery (More detail, see below). Batteries purchased at pro-rated cost will have a new one-year warranty based on the pro-rated purchase date.

1. Within 6 months -20%*sale price credit
2. Within 12 months -10%*sale price credit
3. Beyond 12 months -6%*sale price credit

Then the credit will be refunded to the purchase account after the purchase finished, please contact the service team at service001@ebikerepairfactory.com

• In addition, with respect to the battery, this Limited Warranty does not cover defects or damages:

1. Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger.
2. Where any of the seals on the battery are broken or show evidence of tampering.
3. Where the Battery has been used in equipment other than the bike for which it is specified.

OTHER PARTS & COMPONENTS:

Original other EUNORAU parts & components are covered by limited warranty, as following:

1. 12 months: Mid-drive/Hub motor, Fork, Headset, Battery Base, Display, Controller, Pedal Sensor, Speed Sensor, Throttle, Motor Switch, Charger, Brake Lever, Dual Battery Converter, Programmer, Rear Shock, Rim, Bottom Bracket, Crankset, Disc Brake Caliper, Handlebar, Stem, Seat Post, Seat Post QR.

* Note: the forward & return freight that the motor ships to official maintaince & repair department is on your own expense.

1. 6 months: Pedal, Hub, Kickstand, Derailleur Hanger, Gear Sensor, Front Light, Rear Light, Shifting Lever, Saddle Bag, Tailgate Pad.
2. 3 months: Spoke, Cable & Wire.

NOT COVERED PRODUCTS:

• No warranty other than shipping damage.
• Ordinary wear and tear not the result of defects in workmanship or materials. Wear and tear can be assessed by EUNORAU. Parts not typically covered include but are not limited to:

1. Battery Case
2. Battery Lock
3. Key
4. Fender
5. Rear Rack
6. Basket
7. Bell
8. Saddle
9. Grip
10. Brake Pad
11. Brake Rotor
12. Chain
13. Chain Guide
14. Tire
15. Sprocket
16. Reflector
17. Rear Derailleur
18. Frame Hinge
19. Free Tool Kit
20. Free Accessories
21. Free Gift
22. Others

• Parts compromised due to corrosion due to the elements (moisture, heat, etc).
• Damage or deterioration of the surface finish, appearance, or aesthetics of the product.
• Labor charges for part replacement or changeover.
• Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.
• Scratches, dents, and cosmetic damage not caused by EUNORAU.
• The product that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible.
• Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by EUNORAU with the Products.
• Defects or damage caused by man-made damage, self-modification, improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.
• Defects or damage caused by artificially installed accessories that do not match the vehicle, so that the original accessories and other accessories are damaged, or errors cannot be technically identified and analyzed.
• Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.

TWO YEAR EXTENDED WARRANTY

 The warranty items covered by this paid service include Display, Controller, Battery, and Motor.

Warranty Claims

All claims to this warranty must be made through EUNORAU. and submitted toservice001@ebikerepairfactory.com. Proofs of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us atservice001@ebikerepairfactory.comas there may be a simple fix for your problem. Valid warranty claims will be processed through EUNORAU within above specific period of initial purchase.EUNORAU will not replace any part without first seeing photos or video of the damaged product. Customers need to provide us with evidences by email.

Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contactservice001@ebikerepairfactory.comand provide us with photo or video proof. Moreover, all free accessories will not participate in the replacement or compensation if they cause scratches during transportation.NOTE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.REPAIR SERVICE for offline bicycle store, EUNORAU will only provide free replacement parts. We do not reimburse any labor costs produced in the repair service.

Recommendation

All must-have STANDARD or CUSTOM electric bike spare&replacement&repair parts, accessories and tools ect, go and find out on eBike Repair Factory (BKRE). If any inquiry, you can contact their service team at info@ebikerepairefactory.com.

Two-Year Warranty:

We provide a 2-year warranty on Velowave electric bikes frame.

One-Year Warranty:

A 1-year warranty on all electronic parts (including battery, motor, controller, display, lights)

Apart from manufacturing defects that could be present, parts that wear due to normal use

such as :

• Bearings
• Brake Pads
• Chains
• Free Hub Bodies
• Handlebar Grips
• Rubber moving parts
• Shifter, brake cables and casings
• Spokes
• Sprockets
• Stripped threads/bolts
• Tools
• Transmission gears

are not included in the warranty but may be replaced on a case-by-case basis within the first 60 days. We shall not be liable if you install, operate, clean, or maintain your ebike without following the owners' manual instructions. Misuse, abuse, alteration, and natural disasters are not included in this warranty.

Note: No official warranty is provided for used e-bikes.

1. Warranty Period

Each of our products is backed by a Limited 1-year Warranty. The duration of the warranty varies based on the product category and manufacturing standards. Specific warranty details for your product can be found in the product manual or on our website.

This warranty covers defects in materials and workmanship under normal use. Please retain your proof of purchase to validate your warranty claim.

2. Exclusions from Warranty

This warranty does not cover damages resulting from improper use, accidents, unauthorized repair or modifications, or normal wear and tear.

Products outside of the warranty period or damages not covered under this warranty can be repaired at a reasonable cost if applicable (Determined by CRAVOT).

3. Claiming Warranty Service

To claim warranty service, please contact our customer service with your proof of purchase and a description of the issue.

Our customer service team will guide you through the warranty process and provide necessary support.

4. Repair/Replacement Policy

Qualifying products that are damaged due to non-human factors will be repaired or replaced free of charge within the warranty period. Replacement products or parts may be new or refurbished but will function like new.

We strive to ensure that the repair or replacement process is quick and seamless.

5. Return Policy

Not satisfied? No problem! You can return your purchase within 30 days of the receipt. Just keep it in good shape and in its original packaging. Buyers cover shipping for non-quality related returns. After 30 days, CRAVOT will decide on return eligibility. We're here to make your CRAVOT experience great!

6. State Law Considerations

This warranty gives you specific legal rights in the USA, Canada and Australia, and you may also have other rights which vary from state to state in the United States.

Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

7. Disclaimer of Liability

It is crucial to follow the instructions provided in the product manual for proper use. CRAVOT is not responsible for any damages or losses resulting from improper operation or handling of the product.

This disclaimer of liability includes but is not limited to personal injury, damage to property, or any other losses incurred due to non-compliance with the provided instructions.

8. Customer Support

Our customer support team is always ready to assist with any questions or concerns regarding our products or services.

Email: support@cravot.com

Please contact us through our provided contact methods, and we will be more than happy to serve you.

Thank you for your support and trust in CRAVOT. We are committed to delivering high-quality products and ensuring your satisfaction with our services.